This is a convenience translation. Only the German version is legally binding.
STATUTORY RIGHT OF WITHDRAWAL FOR ITEMS
When purchasing products on www.balkonrandprofile.de YOU HAVE A STATUTORY RIGHT OF WITHDRAWAL: First of all, we would like to inform you that, if you return goods, you can use the returns label that is either enclosed with your order or that you can print out via your customer account. If you do not have a printer available, have difficulty downloading the returns label or need a new returns label, you can also request one from our customer service (contact details below). Please help us to avoid unnecessary costs and do not return the goods without a returns label.
WITHDRAWAL INFORMATION:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or, in the case of partial deliveries, of the goods. To exercise your right of withdrawal, you must inform us in writing (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the enclosed model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we or our partner received notification of your withdrawal from this contract. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We bear the cost of returning the goods if you use the returns label provided by us for a return within Germany. Otherwise, you must bear the return costs. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that was not necessary to establish their nature, characteristics and functioning. Model withdrawal form (If you wish to withdraw from the contract, please complete this form and return it) E-mail: balkonrandprofile@gmail.com
REFUNDS
Any refunds are initiated automatically to the account you used for payment. For payment by invoice and advance payment, the refund will be transferred to the account from which the transfer was made. If you paid by PayPal or credit card, the refund is made to the associated PayPal or credit card account.